New Hot Topic Seminar: Learn the Benefits of Effective Complaint Handling
Receiving complaints from consumers can be challenging and discouraging, but there are tools you can use to handle the complaints in a way that will ultimately lead to improvement opportunities, strengthen your reputation and satisfy your clients.
Complaint tracking is a required part of comprehensive compliance management systems—and it can also make the difference between being a good agency and a great agency.
During their Dec. 11 Hot Topic Seminar, Benefiting From Consumer Complaints, ACA International Certified Instructors Sarah Headly, president of Peacock Consulting LLC and Brian Watkins, president of Southern Oregon Credit Service Inc., will examine the benefits of effective complaint handling at collection agencies.
The seminar will also feature tactics for developing effective complaint tracking methods, useful complaint categories and additional benefits of strategic complaint handling to incorporate into your agency’s compliance practices.
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https://www.acainternational.org/news/new-hot-topic-seminar-learn-the-benefits-of-effective-complaint-handling
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